Frequently Asked Questions
Everything you need to know about your next favorite shirt.
What is the standard shipping timeframe?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international orders may take 10-14 business days depending on the destination.
How do I care for my Tombolo garments?
To preserve the unique fabrics and intricate embroidery, we recommend cold hand washing or a delicate machine cycle with like colors. Always hang to dry and avoid tumble drying.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all tags attached to be eligible for a refund.
How do I find the right size?
Our shirts generally feature a relaxed, unisex fit. We recommend consulting the detailed size chart located on each product page to compare measurements against your favorite fitting shirt.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international customers are responsible for any customs duties or import taxes incurred upon arrival.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and interest-free installment options through Shop Pay.